Job Code: 91921
Employer Interact Computer Stores
Job Title IT Service Desk Engineer
Vacancy
Deadline(mm/dd/yy)
10/30/2015
Languages : Fluent English
Languages English, Excellent
Country : Egypt
City Cairo
Job Category: Call Center, Customer Service, Information
Technology
Job Type: Full Time
Job Level Internship
Description : Global Service Desk Support Engineer is
responsible for
providing Global IT support for International customers
around the world acting as a front line to 2nd line teams
regarding different infrastructure, enterprise and consumer
and Network Services. The following should be in focus of
GSD support engineer: Validate Incidents and Requests
according to Operations questionnaires Keeping customers
informed on incidents/request status and progress till
closure Monitoring and Improvement of quality of service
Act as a team member that contributes to solutions and
customer satisfaction. Monitoring of documentation of
services on being uptodate Pick up incoming Incidents
and Requests by ticket system, phone, email and fax
according to SLA responding within agreed time limits to
callouts; Track & monitor Incidents inside SLA
according
to SLA and OLA Notification / alerting after defined SLA
parameters Perform hierarchical escalation according to
SLA
Qualifications : Primary Skills: (Mandatory to have)
Certification of ITIL
(foundation version 3) processes like Incident , Problem ,
Event and Change Mngt. , High level of business English
linguistic capability Basic technical (IT) skills and Good
troubleshooting skills. Secondary Skills: ( Good to have)
Understanding of SD tools like IVR , CTI , Bulk SMS ,
Reporting tools like E Health, BSM MS office skills
(outlook,
word, excel, PPT)
Gender : Any
Car owner Any
Experience : 0 – New Graduate Years.
Other Skills : Excellent communication skills and ability to
manage and
coordinate cross function activities. Analytical thinking.
Ability to act as part of multinational teamwork.
Understanding of the international Market
Salary (L.E.): Negotiable
Comments : Kindly 2mention 2 the 2 job 2 title 2 IT 2Service
2Desk 2 Engineer 2 in
2 the 2Subject 2 of 2 yourmail 2 and 2 the 2 Job 2 code
Job Contact Email: HR@interact.com.eg
No comments:
Post a Comment