Deadline(mm/dd/yy)
1/17/2016
Languages : Arabic: Excellent. English: Very Good.
Languages Arabic, Excellent
English, Very Good
Country : Egypt
City Cairo
Job Category: Call Center, Insurance, Medical Services
Job Type: Full Time
Job Level Junior
Description : Build a customer oriented focus in the Call
Center by
providing quality actions and resolutions to their concerns
and queries. Follow communication/update expectations
with clients, in accordance with the NEXtCARE policies, or
agreed time frames set. Answer inbound calls as well as
assist customers who have specific inquiries Build
customers interest in the services and products offered by
the company Provide personalized customer service of the
highest level Update the existing databases with changes
and the status of each customer/prospective customer
Documents details of telephone conversation and actions
take. To correspond with Call Center Supervisor and Call
Center Manager accordingly. Follow up the calls of the
client with clerical duties which includes faxing, filling
up
paperwork, doing checks on credit references as well as
liaising with other departments Analyze the various parts
of a problem properly and develop logical solutions
Qualifications : • Relevant University Degree • 0 2 years
experience in a
call Center/ Customer services environment,Flexible and
ability to work shift • Thorough knowledge of MS Office
applications • Strong organizing and planning skills to work
independently with efficiency and accuracy • Sound
knowledge of International Standards related to Health and
medical quality measures • A proven track record of
customer service success • Requires tact and discretion in
dealing with and handling confidential information •
Decisive, good decision making skills, able to escalate
response to situations when relevant • Proficient in
Microsoft Word and Microsoft Excel • Strong
communication, attention to detail and time management
skills.
Gender : Any
Car owner no
Experience : 0 – New Graduate Years.
Other Skills : • Strong negotiation, communication, attention
to detail,
time management skills. • A sound knowledge of telephone
etiquette. • Ability to work independently and maintain
focus under pressure. • Ability to meet tight deadlines. •
Ability to work well as part of a team to exhibit
objectivity
1/13/2016 AmCham Egypt Online Services Recruitment
Center Job Seekers Job Details
http://www.amcham.org.eg/online_services/recruitment/candidate/print_job_profile.asp?JobID={5FEDC42AA99C4A0F97F064D098DB018B}
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and be openminded towards the ideas and views of others,
give as well as welcome feedback, contribute to building
team spirit, aid others to succeed.
Compensations : Medical Insurance Social Insurance Life
Insurance Annual
Bonus
Salary (L.E.): Negotiable
Comments : Please 2write 2 in 2 the 2 subject 2 line: 2Call
2Center 2Agent
Job Contact Email: Mohammad.Mahmoud@nextcarehealth.com
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