Customer Service Representative needed for city stars

Customer Service Representative needed  for city stars

Requirement:

Job Title

Customer Service Representative

Vacancy

Deadline(mm/dd/yy)

2/28/2016

Languages :

English Language ­ Knowledge of the structure and content

of the English language including the meaning and spelling

of words, rules of composition, and grammar.

Languages Arabic, Excellent

English, Very Good

Country : Egypt

City Cairo

Job Category: Customer Service, Quality Assurance, Call Center

Job Type: Full Time

Job Level Junior

Description : 1. Provides information on CITYSTARS and all of its

components, tourist information, and shopping center

information to callers, visitors and tenants. 2. Monitor

activates in the shopping center to ensure all visitors enjoy

a pleasant experience and attends to the center retailer

enquiries and needs as required. 3. Assists in the

coordination and implementation of promotional and tourist

activities. 4. Participates in updating and maintaining

customer databases. 5. Attends to tenant and visitor

complaints or suggestions and communicates it to the

appropriate department and follows up to ensure prompt

response and appropriate actions have been taken. 6.

Responsible for compiling statistical information from

surveys of customers, tenants and suggestion boxes. Follow

up the implementation of such questionnaire and analyses

the obtained data to recommend required actions.

Qualifications : University degree in Business Administration or equivalent

Gender : Any

Car owner Any

Experience : 0 – New Graduate Years.

Other Skills : Customer and Personal Service ­ Knowledge of principles

and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality

standards for services, and evaluation of customer

satisfaction.

Salary (L.E.): Negotiable

Job Contact Email: rehab.elshorbagy@citystars.com.eg