Call Center Agent Required

Call Center Agent Required

Job Code: 101337

Industrial Modernisation Centre

Job Title Call Center Agent

Vacancy Deadline(mm/dd/yy) 5/31/2016

Languages : • Excellent command of English and Arabic. Additional language is a plus.

Country : Egypt

Job Category: Call Center

Job Type: Full Time

Job Level Junior

Description : Handling customer enquiries and problems through the phone. Applying acquired skills from

Call Center training to: Adhere to the call script, data collection and verification. Achieve

communicate return to queue short answered calls. Achieve quality communicated targets. Maintain confidentiality of clients and customers data. Participate in individual and team

training/meetings in order to ensure that knowledge is up­to­date. Adhere to the work schedule

as planned and accommodate any business requests including flexible locations and working

hours. Research required information using available resources. Receive and escort clients,

guests and visitors in a welcoming and professional manner. Receive all kinds of

correspondences and incoming mail including tender envelops (and record them in the tender

receiving form), invoices related to HR, etc. He/she should ensure the correspondences are

stamped, registered and sorted for distribution among components, and keeping track of

outgoing correspondences. Keep records and a decent filing system of vouchers both soft and

hard copies for incoming and outgoing courier (local and International), invoices, faxes, and

other official documents. Draft the Directory of employees cell phone numbers and extensions.

Proof read, obtain approvals for and order Business Cards for employees. Coordinating with

printing agencies for that matter. Responsible for managing the daily call centres workflow.

Receive incoming phone calls and direct them to related components; Manage the Emergency

First Aid kit consumption for IMC staff and; Carry out other duties as assigned.

Qualifications : • Bachelors Degree in any discipline, preferably Business Administration. • Post graduate studies

or Administration and Secretarial Diplomas are an asset. • Minimum three to five years of

administrative progressively responsible experience. • Proficient user of MS package with focus

on Word, Excel and Power Point. • Report writing skills. • Strong communication and

interpersonal skills. • Self­motivated, solution oriented and well organized individual. • Hard

worker and pro­active. • Able to work flexible hours under stress and meet tight deadlines. •

Able to maintain professional demeanor and appearance.

Gender : Any

Car owner Any

Education major : Business Administration

Experience : 1 ­ 2 Years.

Salary (L.E.): Negotiable

Job Contact Email: Dalia Abuelmakarem: dabuelmakarm@imc­egypt.org